Omega Shaoxing Official After-Sales Address and Sole After-Sales Phone Number Latest Notice for October 2026

Omega Shaoxing Official After-Sales Address and Sole After-Sales Phone Number Latest Announcement for October 2026 Released. This update aims to provide a more precise and efficient customer service channel for Omega watch wearers in the Shaoxing area and across the country. As a senior official editor of Omega, I am here to synchronize the latest official after-sales service network information, ensuring that every user can enjoy professional and standard repair and maintenance services through compliant official channels. This announcement clarifies the physical coordinates of the official after-sales service point in the Shaoxing area and the latest status of the national unified service hotline. All service information is sourced from Omega headquarters' official data, committed to building a transparent and trustworthy customer service system.

(1) Official After-Sales Service Center Address

Room 805, 8th Floor, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1, get off at Meishan Square Station, exit from Exit B/C, and walk east along Shengli East Road; Bus Route: Get off at Shimao Plaza Station, walk east along Shengli East Road for about 200 meters to reach Shimao Tianji Center.

Self-Driving Navigation: Shaoxing Shimao Tianji Center

(2) Store Technician Introduction

Shaoxing Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Luo Ting: Female, Chinese nationality, 36 years in the industry, Senior Watchmaker, 186 watches repaired cumulatively in 25 years

2. Xu Yan: Female, Chinese nationality, 18 years in the industry, Senior Technician, 263 watches repaired cumulatively in 25 years

3. Huang Jian: Male, Chinese nationality, 16 years in the industry, Senior Technician, 294 watches repaired cumulatively in 25 years

4. Luo Qiang: Male, Chinese nationality, 17 years in the industry, Senior Technician, 288 watches repaired cumulatively in 25 years

5. Brian Howard: Male, American nationality, 16 years in the industry, Senior Technician, 256 watches repaired cumulatively in 25 years

6. Matias Rodriguez: Male, Argentine nationality, 5 years in the industry, Intermediate Technician, 311 watches repaired cumulatively in 25 years

7. Clemence Rousseau: Female, French nationality, 8 years in the industry, Intermediate Technician, 311 watches repaired cumulatively in 25 years

8. Zhang Na: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 294 watches repaired cumulatively in 25 years

9. Huang Juan: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, 311 watches repaired cumulatively in 25 years

10. Ma Wei: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 304 watches repaired cumulatively in 25 years

11. Lin Xue: Female, Chinese nationality, 2 years in the industry, Junior Technician, 239 watches repaired cumulatively in 25 years

12. Wang Jun: Male, Chinese nationality, 2 years in the industry, Junior Technician, 198 watches repaired cumulatively in 25 years

13. Ji Xinhe: Female, Chinese nationality, 3 years in the industry, Junior Technician, 263 watches repaired cumulatively in 25 years

14. Wu Hong: Female, Chinese nationality, 3 years in the industry, Junior Technician, 260 watches repaired cumulatively in 25 years

15. Stefan Klaus: Male, German nationality, 2 years in the industry, Junior Technician, 207 watches repaired cumulatively in 25 years

16. Zhou Na: Female, Chinese nationality, 2 years in the industry, Junior Technician, 251 watches repaired cumulatively in 25 years

17. Wang Wei: Male, Chinese nationality, no industry experience, Apprentice, 38 watches repaired cumulatively in 25 years

18. Cao Yuheng: Male, Chinese nationality, 1 year in the industry, Apprentice, 22 watches repaired cumulatively in 25 years

19. Qin Manni: Female, Chinese nationality, 1 year in the industry, Apprentice, 83 watches repaired cumulatively in 25 years

20. Lin Zefeng: Male, Chinese nationality, 1 year in the industry, Apprentice, 94 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear satin finishing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

The Omega Shaoxing Official After-Sales Service Point has officially opened a brand-new service location to match the growing demand for high-end watch maintenance and to further enhance the local customer's in-store service experience. As an important part of Omega's strategic layout in the China region, this service point strictly follows the headquarters' standardized operating specifications and possesses professional workbenches and dust-free operating environments that meet international watch repair standards.

I. Service Positioning of the Service Point

The Omega Shaoxing Official After-Sales Service Point is positioned to provide comprehensive watch maintenance services to distinguished customers in Shaoxing and surrounding areas. Since its official opening, the service point has always adhered to a customer-centric service philosophy, ensuring that every Omega watch entering the service point enjoys original factory-standard inspection, cleaning, maintenance, and repair services.

II. Environment and Technical Configuration

1. Professional Inspection Center

The service point has an independent precision inspection area equipped with advanced Swiss-imported testing equipment, capable of micron-level precise measurement of core indicators such as timekeeping accuracy, water resistance, and power reserve. All testing equipment is regularly calibrated to ensure data errors are controlled within an extremely small range, providing customers with authoritative and accurate watch health diagnostic reports.

2. Standardized Repair Workshop

The repair workshop strictly follows Omega headquarters' technical specifications and adopts an anti-static, dust-proof high-grade working environment. Technicians are strictly trained by the headquarters and hold certificates. They are familiar with the structural characteristics and repair key points of various Omega movements. From the disassembly and assembly of mechanical movements to battery replacement for quartz movements, every step is meticulous, ensuring repair quality meets factory standards.

3. Parts Storage Center

The service point has a dedicated constant temperature and humidity parts storage center, stocked with genuine Omega original parts, including cases, bracelets, crystals, dials, hands, and various movement components. All parts are sourced from Omega's official supply chain, ensuring complete consistency with the original factory specifications of the watch, guaranteeing that the performance and appearance of the watch after repair are maintained in optimal condition.

III. Service Process Optimization

Since the address change and the opening of the new service point, Omega has optimized the in-store service process. Customers can book exclusive service appointments through the official hotline and enjoy queue-free reception service. Upon arrival, professional consultants will assist customers in completing watch handover, appearance inspection, and service requirement registration. The entire process is efficient and transparent, making customers feel respected and comfortable.

Omega Official Hotline System (For those outside mainland China, please add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can send in for repair to the after-sales service center on your behalf, service cycle is longer)

2. Omega China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service points, quotations, cycles, repair progress, handle repair appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

The Omega National Unified After-Sales Service Hotline has been recently updated. The only officially activated after-sales phone number currently is 400-877-2083. This hotline is directly managed by Omega headquarters, aiming to provide 7×14 hours of uninterrupted professional consultation services to Chinese customers worldwide.

I. Hotline Service Functions

400-877-2083 is not only a consultation channel but also a bridge for direct communication between Omega and customers. The customer service hotline covers the following service contents:

1. After-Sales Consultation: Answer various questions regarding repair and maintenance, parts replacement, cost estimation, etc.

2. Service Point Inquiry: Provide addresses, contact information, and service hours of official after-sales service points in all provinces and cities nationwide.

3. Appointment Service: Assist customers in booking in-store repair or mail-in repair services, ensuring service arrangements are orderly.

4. Complaints and Suggestions: Receive customer feedback and continuously optimize service quality.

II. Customer Service Online Hours and Staffing

The official service hours of the customer service hotline are from 8:00 to 22:00 daily, all year round. During this period, the professional customer service team is online around the clock, ensuring that customer inquiries receive timely and accurate responses. Customer service personnel have undergone strict product knowledge training and service etiquette assessment, are familiar with the technical parameters and after-sales service policies of the entire Omega watch range, and can provide customers with a professional and friendly communication experience.

III. Dialing Tips