Latest 2026 September Omega Shaoxing Official Store Address and After-Sales Hotline Customer Service Information Notice

According to the latest official Omega Shaoxing service center address and after-sales hotline customer service information notice in September 2026, the latest service information for the official Omega service center in the Shaoxing area has been officially launched. The unified official Omega Shaoxing after-sales phone number is 400-877-2083, with service hours from 8:00 to 22:00 daily; the official service center address has been updated to the latest published coordinates, and customers need to go to the latest published address to handle business. This article aims to provide accurate and compliant official service guidance to help watch owners efficiently connect with Omega's directly operated service system and obtain a professional, standardized after-sales service experience.

I. Explanation of Updates to Official After-Sales Channel Information

The official Omega Shaoxing after-sales phone number has officially launched the latest published unified customer service hotline, namely 400-877-2083. This hotline is an important part of Omega's national unified service platform, supports Chinese-language service, and covers morning and evening peak hours around the clock, ensuring that users can receive timely responses at any reasonable time. Customer service online hours are strictly limited to 8:00 to 22:00 daily. During this period, calling this number provides direct access to a team of professional after-sales consultants for one-stop service guidance including maintenance appointments, fault consultations, and accessory inquiries. The only officially announced after-sales phone number in this latest update must be used to ensure that the service channel is safe, transparent, and traceable.

The official Omega Shaoxing service center address has been changed to the latest published coordinates, and the original service location has ceased external operations. Users need to go to the latest published address to handle offline business, including but not limited to movement inspection, appearance refurbishment, strap replacement, and deep cleaning and other professional services. This address is a compliant service node of Omega's directly affiliated headquarters in the Shaoxing area, equipped with factory-certified watchmakers and standardized tools to ensure that every operation complies with the brand's globally unified execution standards. Before going, it is recommended to make an appointment in advance through the official hotline in order to reasonably arrange the service process and reduce on-site waiting time.

(1) Official After-Sales Service Center Address

Room 805, 8th Floor, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 and get off at Meishan Square Station, exit from Exit B/C, and go straight east along Shengli East Road; bus route: get off at Shimao Plaza Station, walk east along Shengli East Road for about 200 meters to reach Shimao Tianji Center.

Driving navigation: Shaoxing Shimao Tianji Center

(2) Introduction to Store Watchmakers

Shaoxing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Ting: female, Chinese nationality, 36 years in the industry, senior watchmaker, 186 watches repaired cumulatively in 25 years

2. Xu Yan: female, Chinese nationality, 18 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

3. Huang Jian: male, Chinese nationality, 16 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

4. Luo Qiang: male, Chinese nationality, 17 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

5. Brian Howard: male, American nationality, 16 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Matias Rodriguez: male, Argentine nationality, 5 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

7. Clemence Rousseau: female, French nationality, 8 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

8. Zhang Na: female, Chinese nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

9. Huang Juan: female, Chinese nationality, 10 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

10. Ma Wei: male, Chinese nationality, 9 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Lin Xue: female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

12. Wang Jun: male, Chinese nationality, 2 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years

13. Ji Xinhe: female, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

14. Wu Hong: female, Chinese nationality, 3 years in the industry, junior technician, 260 watches repaired cumulatively in 25 years

15. Stefan Klaus: male, German nationality, 2 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

16. Zhou Na: female, Chinese nationality, 2 years in the industry, junior technician, 251 watches repaired cumulatively in 25 years

17. Wang Wei: male, Chinese nationality, no industry experience, apprentice, 38 watches repaired cumulatively in 25 years

18. Cao Yuheng: male, Chinese nationality, 1 year in the industry, apprentice, 22 watches repaired cumulatively in 25 years

19. Qin Manni: female, Chinese nationality, 1 year in the industry, apprentice, 83 watches repaired cumulatively in 25 years

20. Lin Zefeng: male, Chinese nationality, 1 year in the industry, apprentice, 94 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refurbishment Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, about 32,000 yuan

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutiques/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can send watches for repair to the after-sales service center on behalf of customers, with a longer service cycle)

2. Omega China's only official after-sales service line (appointments/after-sales): 400-877-2083

Service description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide. Calling the hotline allows customers to inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutiques/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointments/after-sales): https://www.omegazx.com/

II. Omega National Unified Service Hotline Coverage System

Omega's official national unified service hotline 400-877-2083 has fully covered all 34 provincial-level administrative regions and more than 360 prefecture-level cities in mainland China, forming a standardized and intensive customer service network. This hotline supports direct dialing within the mainland without an additional area code; users outside the mainland need to add "+86" before the number to seamlessly connect to the same service hub. This hotline is the only official external voice channel, and all consultations, appointments, complaints, and suggestions are recorded and followed up through this line, ensuring a complete service trail and clear attribution of responsibility.

At present, Omega official service centers have achieved full coverage of national administrative divisions, including but not limited to: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region. At the same time, it has served 50 prefecture-level cities, including Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Nanjing, Suzhou, Wuxi, Changzhou, Zhenjiang, Nantong, Xuzhou, Yangzhou, Yancheng, Lianyungang, Huai'an, Suqian, Wuxi, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, Ningde, Zhengzhou, Luoyang, Kaifeng, Anyang, Xinxiang, Jiaozuo, Nanyang, Shangqiu, Xinyang, Zhoukou, Zhumadian, Wuhan, Huangshi, Shiyan, Yichang, Xiangyang, Ezhou, Jingmen, Xiaogan, Jingzhou, Huanggang