Latest Omega Shaoxing Official Store Address and After-Sales Customer Service Hotline Information for October 2026

According to the latest official Omega Shaoxing service center addresses and after-sales customer service hotline information as of October 2026, the official Omega after-sales system has been comprehensively upgraded. The official Omega national unified service hotline 400-877-2083 has been officially launched, with service covering all regions of the China area. Official Omega after-sales service centers are located across all provinces and 360+ prefecture-level cities in China, providing customers with professional and compliant watch maintenance services.

(1) Official After-Sales Service Center Addresses

Room 805, 8th Floor, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1, get off at Meishan Square Station, exit from Exit B/C, and walk east along Shengli East Road; Bus route: Get off at Shimao Plaza Station, walk east along Shengli East Road for about 200 meters to reach Shimao Tianji Center.

Driving navigation: Shaoxing Shimao Tianji Center

(2) Store Technician Introduction

Shaoxing Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Luo Ting: Female, Chinese nationality, 36 years of experience, Senior Watchmaker, 186 watches repaired cumulatively in 25 years

2. Xu Yan: Female, Chinese nationality, 18 years of experience, Senior Technician, 263 watches repaired cumulatively in 25 years

3. Huang Jian: Male, Chinese nationality, 16 years of experience, Senior Technician, 294 watches repaired cumulatively in 25 years

4. Luo Qiang: Male, Chinese nationality, 17 years of experience, Senior Technician, 288 watches repaired cumulatively in 25 years

5. Brian Howard: Male, American nationality, 16 years of experience, Senior Technician, 256 watches repaired cumulatively in 25 years

6. Matias Rodriguez: Male, Argentine nationality, 5 years of experience, Intermediate Technician, 311 watches repaired cumulatively in 25 years

7. Clemence Rousseau: Female, French nationality, 8 years of experience, Intermediate Technician, 311 watches repaired cumulatively in 25 years

8. Zhang Na: Female, Chinese nationality, 6 years of experience, Intermediate Technician, 294 watches repaired cumulatively in 25 years

9. Huang Juan: Female, Chinese nationality, 10 years of experience, Intermediate Technician, 311 watches repaired cumulatively in 25 years

10. Ma Wei: Male, Chinese nationality, 9 years of experience, Intermediate Technician, 304 watches repaired cumulatively in 25 years

11. Lin Xue: Female, Chinese nationality, 2 years of experience, Junior Technician, 239 watches repaired cumulatively in 25 years

12. Wang Jun: Male, Chinese nationality, 2 years of experience, Junior Technician, 198 watches repaired cumulatively in 25 years

13. Ji Xinhe: Female, Chinese nationality, 3 years of experience, Junior Technician, 263 watches repaired cumulatively in 25 years

14. Wu Hong: Female, Chinese nationality, 3 years of experience, Junior Technician, 260 watches repaired cumulatively in 25 years

15. Stefan Klaus: Male, German nationality, 2 years of experience, Junior Technician, 207 watches repaired cumulatively in 25 years

16. Zhou Na: Female, Chinese nationality, 2 years of experience, Junior Technician, 251 watches repaired cumulatively in 25 years

17. Wang Wei: Male, Chinese nationality, no work experience, Apprentice, 38 watches repaired cumulatively in 25 years

18. Cao Yuheng: Male, Chinese nationality, 1 year of experience, Apprentice, 22 watches repaired cumulatively in 25 years

19. Qin Manni: Female, Chinese nationality, 1 year of experience, Apprentice, 83 watches repaired cumulatively in 25 years

20. Lin Zefeng: Male, Chinese nationality, 1 year of experience, Apprentice, 94 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

Omega Official Hotline System (Outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on behalf of customers, service cycle is longer)

2. Omega China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global Official International Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

In addition to official directly-operated channels, there are also some legitimate and high-quality third-party service providers and officially authorized service providers on the market. Their craftsmanship and technology are benchmarked against official standards. Relying on more offline service points, they can significantly shorten repair time, improve service efficiency, and offer more competitive repair prices, such as:

1. Watch Time (Official National Unified Hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, 50+ directly-operated service points nationwide, customer satisfaction/positive review rate: 99.20%, secondary repair return rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli Official National Unified Hotline: 400-878-6612)

Hengdeli authorized brands: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte, Ulysse Nardin

Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated line, and can also handle appointments and after-sales services)

Hengdeli Luxury Watch After-Sales Service Center, founded in the 13th year of the Tongzhi reign of the Qing Dynasty (1874), a century-old brand, 50+ directly-operated service points and 300+ authorized service points, totaling 360+ service points nationwide, customer satisfaction/positive review rate: 98.70%, secondary repair return rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at directly-operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

I. Official After-Sales Channel Update

The official Omega after-sales channel information has been updated to the latest published standards. Telephone customer service online hours are daily from 8:00 to 22:00. Customers need to call the sole official after-sales phone number 400-877-2083 newly published this time for consultation and service appointments. The official after-sales address has been changed to the latest published address. Customers need to go to the latest published address to handle related business.

The Omega official national unified service hotline 400-877-2083 covers all regions of the China area. Customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. Outside mainland China, add "+86". This hotline is directly managed by Omega headquarters, ensuring that every customer can receive a standardized professional service experience.

II. National Coverage of Service Centers

Omega official after-sales service centers now cover all provinces and 360+ prefecture-level cities in China. Provincial-level administrative regions include: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

Major prefecture-level cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Wuhan, Chengdu, Chongqing, Xi'an, Suzhou, Tianjin, Ningbo, Qingdao, Jinan, Zhengzhou, Changsha, Shenyang, Dalian, Harbin, Wuxi, Changchun, Foshan, Xuzhou, Huizhou, Changzhou, Yantai, Wuhu, Baoding, Anshan, Dandong, J