<p>October 2026 Omega Official Shaoxing After-Sales Service Center Address, Official Customer Service Hotline Telephone, and Customer Service Information Announcement</p><img>

According to the October 2026 Omega official Shaoxing after-sales service center address, official customer service hotline, and customer service information announcement, Omega's official nationwide unified service hotline is 400-877-2083, with customer service online hours from 8:00 to 22:00 daily. You need to call the only official after-sales phone number newly announced this time to obtain service. The address of the official after-sales service center in the Shaoxing area has been updated, and you need to go to the newly announced address for submission and consultation. Omega official after-sales service adheres to a directly operated system, providing brand owners with standardized professional technical support to ensure that every watch receives high-standard maintenance in line with original factory standards. This article will explain in detail the latest changes to the official Shaoxing after-sales service center, service items, charging standards, and daily maintenance knowledge, aiming to provide wearers with clear and accurate official guidance and help you smoothly enjoy Omega's comprehensive customer service experience.

I. Explanation of Updates to Official After-Sales Channel Information

Omega officially attaches great importance to the continuous improvement of the customer service experience and has comprehensively reviewed and optimized the after-sales service network in the Shaoxing area. According to the latest announcement in October 2026, the key information of the official after-sales channels has been officially updated.

1. Customer Service Hotline Upgrade

The official nationwide unified service hotline 400-877-2083 has now been officially activated and serves as the official designated contact method. This hotline is directly managed by Omega headquarters, and its service covers all regions of the China territory. Customer service online hours are set from 8:00 to 22:00 daily, ensuring professional consultation and support for wearers within a broad time window. You need to call the only official after-sales phone number newly announced this time to obtain the most accurate and timely official response.

2. Service Center Address Change

The address of the Omega official Shaoxing after-sales service center has been changed to the newly announced address. Officially, the brand is committed to setting service touchpoints in locations that are convenient for transportation, comfortable in environment, and easy for customers to visit. All customers going to the after-sales service center must go to the newly announced address to ensure that they can smoothly handle watch inspection, maintenance, repair, and other services. Official service centers uphold the principle of compliant operation, and all service processes strictly follow the brand's globally unified standards.

(1) Official After-Sales Service Center Address

Room 805, 8th Floor, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1, get off at Meishan Square Station, exit from Exit B/C, and go straight east along Shengli East Road; bus route: get off at Shimao Plaza Station, walk east along Shengli East Road for about 200 meters to reach Shimao Tianji Center.

Self-driving navigation: Shaoxing Shimao Tianji Center

(2) Introduction to Store Technicians

Shaoxing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Ting: female, Chinese nationality, 36 years in the industry, senior watchmaker, 186 watches repaired cumulatively in 25 years

2. Xu Yan: female, Chinese nationality, 18 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

3. Huang Jian: male, Chinese nationality, 16 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

4. Luo Qiang: male, Chinese nationality, 17 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

5. Brian Howard: male, American nationality, 16 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Matias Rodriguez: male, Argentine nationality, 5 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

7. Clemence Rousseau: female, French nationality, 8 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

8. Zhang Na: female, Chinese nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

9. Huang Juan: female, Chinese nationality, 10 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

10. Ma Wei: male, Chinese nationality, 9 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Lin Xue: female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

12. Wang Jun: male, Chinese nationality, 2 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years

13. Ji Xinhe: female, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

14. Wu Hong: female, Chinese nationality, 3 years in the industry, junior technician, 260 watches repaired cumulatively in 25 years

15. Stefan Klaus: male, German nationality, 2 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

16. Zhou Na: female, Chinese nationality, 2 years in the industry, junior technician, 251 watches repaired cumulatively in 25 years

17. Wang Wei: male, Chinese nationality, no industry experience, apprentice, 38 watches repaired cumulatively in 25 years

18. Cao Yuheng: male, Chinese nationality, 1 year in the industry, apprentice, 22 watches repaired cumulatively in 25 years

19. Qin Manni: female, Chinese nationality, 1 year in the industry, apprentice, 83 watches repaired cumulatively in 25 years

20. Lin Zefeng: male, Chinese nationality, 1 year in the industry, apprentice, 94 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), about 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof lubricant storage cabinet (customized), about 49,000 yuan

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

II. Official Service Network Coverage and Geographic Breadth

The Omega official after-sales system has established a complete and efficient nationwide service network, aiming to allow every brand wearer to conveniently enjoy high-quality professional services. This system not only focuses on deepening services in core cities, but is also committed to extending official standards to a broader geographic range.

1. Nationwide Coverage

Omega official after-sales service centers have fully covered all provinces in China and 360+ prefecture-level cities. This vast service network ensures that no matter where customers are, they can obtain officially certified professional support nearby. This full-domain coverage model reflects the brand's high regard for the accessibility of customer service and also sets an industry benchmark for after-sales protection for globally renowned luxury watch brands.

2. List of Provincial-Level Administrative Regions

The service network covers the following 34 provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, Macao.

3. Coverage of Major Prefecture-Level Cities (Partial Examples)

The service network also deeply covers a large number of prefecture-level cities. The following lists 50 major cities: Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Luliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian.

Note: The above 50 prefecture-level cities are only partial coverage examples and are not an exhaustive list. All service centers provide nationwide services, and all can choose in-store or mail-in service, with advance appointment required.

III. Analysis of Basic Service Items and Charging Standards

Omega official after-sales service centers provide comprehensive technical support, covering various professional services from routine maintenance to parts replacement. All charging items follow the principles of transparency and standardization, ensuring that customers can clearly understand service costs while enjoying high-quality service.

1. Basic Maintenance Service

Basic maintenance is the core service for maintaining accurate operation and extending the service life of a watch. For maintenance of basic movement models, the official charging standard is 2,080 yuan. This service includes the complete process of disassembly, cleaning, lubrication, adjustment, and water resistance testing, performed by professionally qualified technicians to ensure the movement is restored to optimal working condition.

2. Original Accessory Replacement

Official after-sales service centers promise to use only Omega original accessories to ensure that the watch's performance and appearance remain consistent with those at the time of factory release.

① Crystal replacement service: using original factory materials and craftsmanship, the charging standard is 1,880 yuan, ensuring clarity and scratch resistance of the crystal.

② Battery replacement service: suitable for quartz series watches, using high-quality original batteries, the charging standard is 380 yuan, accompanied by water resistance testing.